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Frequently Asked Questions
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General Shopping Help:

1. How do I add items to my basket?

Select the items you want to place in your Basket by clicking on and selecting the radio button next to the item you want. If a product comes in more than one size, each size will have its own radio button.

Once you have selected all the items you want to place in your Basket, clicking the "Add Items to Basket" button located next to any item will add the selected item to your Shopping Basket.

You will know when an item has been successfully added to your Shopping Basket when it appears in the "Basket Summary" on the left side of your screen. Note: The "Basket Summary" will show only one mention of each product regardless of quantity.

You will also know an item is in your Shopping Basket when the In Your Basket! icon appears to the far right of the product name.

2. How can I see what's in my basket?

You can see exactly what is in your Basket at any time by clicking the "View Basket" link on the nav bar to the left of every page.

On the Basket page, you can remove items from your Basket, change quantities and recalculate your order total. When you are ready to check out, simply click the "Check Out" button. To keep shopping where you left off, just click the "Keep Shopping" button.

3. I'm ready to check out. Now what?

When you click the "Check Out" button on the Basket Page (or the link on the nav bar on the left of any page), you will start the checkout process.

To make your shopping experience as intuitive as possible, we have streamlined our checkout process as much as possible. Upon clicking the "Check Out" button in your Shopping Basket, users with existing accounts will be automatically taken to the "Shipping and Billing Information" page. Users that are not currently logged in will be allowed to log in using an existing account and users that do not have an account will be given the opportunity to register.

4. Shipping and Billing Information

On the "Shipping and Billing Information" page you will see a summary of your order as well as the default shipping and billing address on file for your account. You can choose a different shipping or billing address from your Address Book (created during registration) or add a new address on-the-fly.

You will then see the email address to which a confirmation email will be sent. If this address is incorrect please go back and correct it by clicking the "Edit Email Address" button. An incorrect email address will mean that you will not receive the confirmation email for your order. This email contains important information about your order including your order number, delivery estimates and tracking information.

Next you will see the available shipping methods for your chosen Shipping Address. Choosing a new shipping method is as simple as selecting a new method from the dropdown menu provided. As soon as you make a change, the page will reload and the new shipping information will be displayed.

5. Credit Card Information gives you the option of keeping a Credit Card number on file as part of each billing address in your Address Book or entering it at checkout time.

You can add a credit card number to existing billing addresses by clicking My Account from the top of any page and then choosing the My Address Book option.

Once there, you can select the billing address to edit. Likewise, you can delete credit card information from a billing address at any time by editing the billing address in question and clicking the Delete button in the Payment Info area.

When checking out, the payment information area will show the credit card information on file for the selected Billing Address. If you have chosen not to store your credit card information, you will have to enter it in the fields provided. You can choose to save any credit card information you enter for future visits by checking the appropriate box before proceeding.

The Checkout Page and the Billing Address area are secure pages and any information you enter there will be securely encrypted using SSL and a Secure Server Certificate. You can verify this at any time by looking for a small "closed padlock" icon in the bottom of your browser window.

6. How do I know my order went through?

When you see the Order Confirmation screen, you will know that we have received your order and that it will be processed. Please make a note of your order number or follow the on-screen instructions for printing out the confirmation page. A confirmation will also be sent to you via email.

To avoid confusion, we ask that you do not bookmark the confirmation page. Your order, along with any other orders you have placed on our site can be found and reviewed by selecting the "Shopping History" link from the nav bar at the left of every page.

7. Still having trouble?

If you encounter any difficulty placing your order or using the site, please click here for information about who to contact.

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