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Frequently Asked Questions
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How much will shipping be for my order?
Is there an order quantity which will qualify for free shipping?
Where do you ship from?
What is your return policy?
Do you have a print catalog that you can send out?
I worry about security when ordering on the internet. Is your site safe and secure?
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Q:
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How much will shipping be for my order?
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A:
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There is no standard or flat rate for shipping.
It is calculated automatically before you confirm an order,
based on the weight of the order and your geographic location.
All of our orders are shipped via UPS, and you will have options
on shipping such as: ground, next day, 2nd day, or 3rd day. The cost
will adjust automatically with your choice. Once you have determined
that the shipping is satisfactory, you can then process the order.  |
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Q:
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Is there an order quantity which will qualify for free shipping?
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A:
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Yes, we offer free shipping for orders above $75. |
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Q:
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Q:
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Where do you ship from?
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A:
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Depending on the products, our orders either ship from New York, NY or may be drop shipped from a warehouse closer to the shipping location. |
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Q:
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What is your return policy?
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A:
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• If you receive an item that is either damaged or we shipped incorrectly,
we will credit you or replace it at our expense.
NOTE:
No returns on seasonal merchandise or special order merchandise!
• If you receive an item that you just
don't want or decide that it is not what you thought it would be when you ordered,
you may ship it back, at your expense, for a refund.
• All returns must be requested within 7 days of
receipt of merchandise. Please call us at 212-239-3360 for a return
authorization number. No returns will be accepted without this
number.
• NOTE:
There will be a 15% re-stocking fee on all returns for credit.
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Q:
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Do you have a print catalog that you can send out?
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A:
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No, we do not have a print catalog.
We carry far too many items that are constantly changing,
to commit them to a catalog. We are able to keep the information current
on all of our items on the website.
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Q:
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I worry about security when ordering on the internet. Is your site safe and secure?
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A:
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Our website uses state-of-the-art encryption technology.
Any personal information you submit on our site, such as a credit card number,
is encrypted and sent over a secure connection from your computer to our server. You will see
a "padlock" symbol in your browser when you are on our checkout page, showing you that the connection
is secure.
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